What We Collect and Why We Collect It
When you open an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. We need this to verify your identity, process deposits and withdrawals, and send you account-level communications. We do not
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sell your personal data to third parties, and we do not share your wallet details with advertisers. Payment transaction records linked to your bKash, Nagad or Rocket account are retained only as long as required for account integrity and any applicable financial record-keeping. If you contact
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our support team, the conversation history is stored against your account profile so we can give consistent help. Device data — browser type, IP address, session timestamps — is collected automatically when you log in. We use this to detect unusual access patterns and protect your
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account from unauthorised entry. Any data we hold about you is used only for the purposes stated here. Availability of the platform and applicability of this policy depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.